OPTIMIZA Software Support
Support is there to answer those quick questions but also to
provide our customers with solid technical support for the OPTIMIZA
The OPTIMIZA Software Support Team
Barloworld Supply Chain Software maintains a dedicated team of
five experienced consultants available to answer all support
queries and assist in answering software related questions. Further
to this, a fully resourced Software Development team provides a
second level of Support.
The annual maintenance provides the following benefits to our
- New releases of OPTIMIZA
- Telephone support
- Available between the times of 8 am to 5 pm Monday to
- Technical Support for the implementation
- Explanation of the software function
- On-site support is available where found to be necessary to
resolve a problem
New Optimiza Customers to Support
The Support Team takes over the Support of new Customers from
the Implementation Project. A Support Hand Over process is
completed by the Support Manager, Barloworld Supply Chain Software
Consultant and the Customer. This involves a process of site
familiarisation and site audit by the Support Manager at Barloworld
Supply Chain Software. This ensures continuity for the customer and
ownership within the Barloworld Support Team.
The Support Team then maintains contact with the customer on a
regular basis to ensure the software grows and develops with the
customer successfully. A site audit three months after the
implementation is offered to ensure that the implementation of
Optimiza continues to be used within the bounds of best practice.
This audit will often be driven by the customer keen to move
Optimiza forward again. Indeed it's an opportunity to identify new
requirements and further enhance the use of Optimiza.
If new development is requested by the Customer or suggested by
a Barloworld Supply Chain Software Consultant, one of our
Consultants will be assigned to manage the new project. However big
or small, prior to work commencing, a project plan and cost
projection is always provided.
Barloworld Supply Chain Software prides itself on the commitment
of its consultants to provide inspiration.