Interview: Grainger International

Name: Jeff Moore

Job Title: Replenishment Operations Manager

Company: Grainger International


How long have you worked for Grainger International?

3 years

How long have you worked as a Replenishment Operations Manager?

1 year

During your time in this field, what changes have you seen?

I have seen a real increase in the access to data and information for analysis purposes. These system and data improvements have made it much easier to identify issues and reduce the time it takes to resolve problems.

Is it very different from when you first started out?

Yes, initially all data was provided on a weekly basis, via hardcopy, and was not real time. Data system improvements and analysis tools are a huge change for the better.

How has your job changed as a result?

I believe expectations for better service and lower inventory levels have increased. But, also an increased feeling of control in our area has come about as well.

What is your opinion on the future of Supply Chain Planning?

I believe that the global economy will continue to expand to more countries that are looking to increase exports. This will increase lead times and variablility in replenishment times.

What personal challenges do you face on a day to day basis in your job?

Our department is set up as an internal supplier to our distribution network. By having only one customer we have a lot of demand variability.

How do you overcome these?

We try to work with our internal customers as best we can. But improving our forecast is our number on goal.

What software packages do you use to assist you with your job?

We installed Barloworld Optimiza in 2006. We have seen 15% decrease in inventory investment with no reduction in service.

What is your hot tip to others who do a similar job to you?

I cannot stress the benefit of real time access to data and the ability to get the information into a data analysis tool.

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